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Component: SRD-CRM
Component Name: CRM-Customer Relationship Management
Description: An agreement between an organization and a customer, where the organization agrees to supply a defined amount of products for an agreed price by a specified date.
Key Concepts: A sales order is a document created in SAP Customer Relationship Management (CRM) that records the details of a customer's purchase. It includes the customer's contact information, the items they are purchasing, the quantity of each item, and the total cost. The sales order is used to track the progress of the order from start to finish. How to Use It: In SAP CRM, sales orders are created by entering customer information and product details into the system. Once the order is created, it can be tracked and updated as needed. The sales order can also be used to generate invoices and other documents related to the sale. Tips & Tricks: When creating a sales order in SAP CRM, it is important to double-check all of the information entered into the system. This will ensure that all of the customer's information is accurate and that all of the items they are purchasing are included in the order. Related Information: Sales orders are closely related to other documents in SAP CRM such as quotes, invoices, and delivery notes. All of these documents must be kept up-to-date in order for the customer's purchase to be processed correctly.