What is return policy in SAP SRD-CRM - CRM-Customer Relationship Management?

SAP Term: return policy

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: A set of rules that specify the conditions under which customers can return goods. For example, the return policy may state that the customer will be refunded in full if the product is returned in resalable condition within 28 days of purchase.

Smart SAP Assistant

• Key Concepts: 
  Return policy is a set of rules and regulations that govern how customers can return products or services they have purchased from a company. It outlines the conditions under which customers can return items, the process for returning items, and the consequences of not following the policy. 
  
  How to use it: 
  In SAP Customer Relationship Management (CRM), return policies are used to manage customer returns. The return policy is used to define the conditions under which customers can return products or services, such as time limits, product condition, and refund amounts. The policy also outlines the process for returning items, such as who is responsible for shipping costs and how refunds will be issued. 
  
  Tips & Tricks: 
  When creating a return policy in SAP CRM, it is important to consider the customer’s needs and expectations. The policy should be clear and easy to understand so that customers know what to expect when returning an item. Additionally, it is important to ensure that the policy is up-to-date and in compliance with any applicable laws or regulations. 
  
  Related Information: 
  For more information on return policies in SAP CRM, please refer to the SAP Help Portal or contact your local SAP representative.