What is return rate in SAP (IS-IRM - SAP Intelligent Returns Management)?

SAP Term: return rate

• Component: IS-IRM

• Component Name: SAP Intelligent Returns Management

• Description: A KPI indicating the percentage of the number of items returned versus that of items purchased, or one indicating the percentage of the number of return orders versus that of sales orders.

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• Key Concepts: 
  Return rate is a metric used to measure the number of products that are returned by customers in relation to the total number of products sold. It is an important indicator of customer satisfaction and can be used to identify areas of improvement in product quality or customer service. 
  
  How to use it: 
  In SAP Intelligent Returns Management (IS-IRM), return rate is used to track and analyze customer returns. The system allows users to view return rates for individual products, customers, and regions. This data can be used to identify trends in customer returns and take corrective action. 
  
  Tips & Tricks: 
  It is important to track return rates over time in order to identify any changes in customer satisfaction. Additionally, it is important to compare return rates across different products, customers, and regions in order to identify any areas of improvement. 
  
  Related Information: 
  SAP Intelligent Returns Management (IS-IRM) is a comprehensive solution for managing customer returns. It provides users with the ability to track and analyze customer returns, as well as take corrective action based on the data collected. Additionally, IS-IRM provides users with the ability to automate the returns process, reducing manual effort and improving efficiency.