What is 'product substitution' in SAP SRD-CRM - CRM-Customer Relationship Management?

product substitution - Overview

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: The replacement of one product for another by the system.

product substitution - Details

• 
  Key Concepts: 
  Product substitution is a feature of SAP Customer Relationship Management (CRM) that allows users to substitute one product for another in a sales order. This feature is useful when a customer requests a product that is not available or when the customer wants to switch to a different product. It also allows users to make changes to the order without having to cancel and re-enter it. 
  
  How to use it: 
  To use product substitution in SAP CRM, users must first create a substitution rule. This rule defines the conditions under which a product can be substituted, such as the type of product, the quantity, and the price. Once the rule is created, users can then select the product they want to substitute and enter the new product details. The system will then automatically update the order with the new product information. 
  
  Tips & Tricks: 
  When creating substitution rules, it is important to consider all possible scenarios that may arise. For example, if a customer requests a product that is not available, it may be necessary to create a rule that allows for substitutions of similar products. Additionally, it is important to ensure that all substitution rules are up-to-date and accurate. 
  
  Related Information: 
  For more information on product substitution in SAP CRM, please refer to the official SAP documentation here: https://help.sap.com/viewer/product/CRM/7.0/en-US/f9f8d3a2b6c14e8a9f3d7c2b5f9e4d1a.html