What is product substitution in SAP CRM - Customer Relationship Management?

SAP Term: product substitution

• Component: CRM

• Component Name: Customer Relationship Management

• Description: Automatic replacement by the system of products that have been entered manually. Product substitution supports specific sales promotions, for example during certain seasons.

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• Key Concepts: 
  Product substitution is a feature of SAP CRM Customer Relationship Management that allows users to substitute one product for another in a sales order. This feature is useful when a customer requests a product that is not available or when the customer wants to switch to a different product. 
  
  How to use it: 
  To use product substitution, the user must first create a sales order and add the desired products. Then, the user can select the “Substitute” option from the menu and select the desired product to substitute. The user can then enter the new product details and confirm the substitution. 
  
  Tips & Tricks: 
  When using product substitution, it is important to ensure that all of the necessary information is entered correctly. This includes the product details, pricing, and any other relevant information. Additionally, it is important to check that the substituted product is compatible with any other products in the order. 
  
  Related Information: 
  Product substitution can also be used in conjunction with other features of SAP CRM Customer Relationship Management such as pricing rules and discounts. Additionally, product substitution can be used in combination with other features such as order tracking and delivery scheduling.