What is Incoming versus Completed Service Orders Last Month in SAP (SRD-CRM - CRM-Customer Relationship Management)?

SAP Term: Incoming versus Completed Service Orders Last Month

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: A report that contrasts the incoming with the completed service orders in the previous month.

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• Key Concepts: 
  Incoming versus Completed Service Orders Last Month is a metric used to measure the performance of a Customer Relationship Management (CRM) system. It is calculated by comparing the number of service orders that were received in the last month to the number of service orders that were completed in the same period. This metric helps to identify any potential issues with customer service delivery and can be used to improve customer satisfaction. 
  
  How to use it: 
  In order to calculate this metric, you will need to access the SAP SRD-CRM CRM system. Once you have logged in, you can view the number of incoming and completed service orders for the last month. You can then compare these two numbers to get an indication of how well your CRM system is performing. 
  
  Tips & Tricks: 
  It is important to note that this metric only provides an indication of performance and should not be used as a definitive measure. Additionally, it is important to consider other factors such as customer feedback and response times when evaluating customer service performance. 
  
  Related Information: 
  This metric is closely related to other metrics such as Average Response Time and Customer Satisfaction Score. These metrics can be used in conjunction with Incoming versus Completed Service Orders Last Month to get a more comprehensive view of customer service performance.