What is Incoming versus Completed Service Orders Last Week in SAP (SRD-CRM - CRM-Customer Relationship Management)?

SAP Term: Incoming versus Completed Service Orders Last Week

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: A report that contrasts the incoming with the completed service orders in the previous week.

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• Key Concepts: 
  Incoming versus Completed Service Orders Last Week is a metric used in SAP Customer Relationship Management (CRM) to measure the number of service orders that were received and completed in the last week. This metric is used to track the performance of customer service teams and to identify areas for improvement. 
  
  How to use it: 
  In order to use this metric, you must first set up a report in SAP CRM. This report should include the number of incoming service orders and the number of completed service orders for the last week. Once the report is set up, you can view the results and compare them to previous weeks or months. 
  
  Tips & Tricks: 
  When setting up the report, make sure to include all relevant information such as customer name, order date, and order status. This will help you get a more accurate picture of your team’s performance. Additionally, you can use this metric to identify areas where your team can improve their efficiency or customer service. 
  
  Related Information: 
  This metric is related to other metrics such as Average Service Order Completion Time and Average Customer Satisfaction Score. These metrics can be used together to get a better understanding of your team’s performance and identify areas for improvement.