What is 'Daily Average Service Request Backlog' in SAP SRD-CRM - CRM-Customer Relationship Management?

Daily Average Service Request Backlog - Overview

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: Report that shows the daily average service request backlog for a certain time period.

Daily Average Service Request Backlog - Details

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  Key Concepts: 
  Daily Average Service Request Backlog is a metric used in SAP Customer Relationship Management (CRM) to measure the average number of service requests that remain unresolved at the end of each day. This metric is used to track the performance of customer service teams and identify areas for improvement. 
  
  How to use it: 
  The Daily Average Service Request Backlog metric can be used to measure the effectiveness of customer service teams in resolving customer requests. It can be used to identify areas where customer service teams are falling short and need additional resources or training. It can also be used to track progress over time and ensure that customer service teams are meeting their goals. 
  
  Tips & Tricks: 
  When tracking the Daily Average Service Request Backlog, it is important to consider other factors such as the number of requests received each day, the complexity of the requests, and the resources available to customer service teams. This will help ensure that the metric is an accurate reflection of performance. 
  
  Related Information: 
  The Daily Average Service Request Backlog metric is closely related to other metrics such as Average Resolution Time and Customer Satisfaction Score. These metrics can be used together to gain a better understanding of customer service performance.