What is Daily Average Service Order Backlog in SAP SRD-CRM - CRM-Customer Relationship Management?

SAP Term: Daily Average Service Order Backlog

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: Report that shows the daily average service order backlog for a certain time period.

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• Key Concepts: 
  Daily Average Service Order Backlog is a metric used in SAP Customer Relationship Management (CRM) to measure the average number of service orders that have not been completed within a given day. This metric is used to track the performance of service teams and identify areas for improvement. 
  
  How to use it: 
  The Daily Average Service Order Backlog metric can be used to measure the performance of service teams and identify areas for improvement. It is calculated by taking the total number of service orders that have not been completed within a given day and dividing it by the total number of days in the period. The resulting number is then multiplied by the total number of days in the period to get the daily average. 
  
  Tips & Tricks: 
  It is important to note that this metric does not take into account any orders that have been completed within the same day, as these are not considered part of the backlog. Additionally, it is important to track this metric over time in order to identify any trends or changes in performance. 
  
  Related Information: 
  This metric is related to other metrics such as Average Service Order Completion Time and Average Service Order Resolution Time, which measure the average time it takes for service orders to be completed and resolved, respectively. Additionally, this metric can be used in conjunction with other metrics such as Customer Satisfaction Score and Service Level Agreement Compliance Rate to measure overall customer satisfaction and service level agreement compliance.