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Component: SRD-CRM-ORD
Component Name: CRM-Orders & Contracts
Description: A report that shows how many service requests were completed on schedule by the service level agreement restore-by date, for the five customers with the greatest compliance rate.
Key Concepts: Service Request Rate of Compliance on Schedule by SLA Restore by Date - Top Five Customers is a metric used to measure the rate of compliance of service requests with the Service Level Agreement (SLA) restore by date. This metric is used to measure the performance of the top five customers in terms of their service request rate of compliance with the SLA restore by date. How to use it: This metric can be used to measure the performance of the top five customers in terms of their service request rate of compliance with the SLA restore by date. It can be used to identify areas where customers are not meeting their SLA requirements and take corrective action. It can also be used to identify areas where customers are exceeding their SLA requirements and reward them accordingly. Tips & Tricks: It is important to ensure that all service requests are tracked and monitored in order to accurately measure the performance of the top five customers in terms of their service request rate of compliance with the SLA restore by date. It is also important to ensure that all service requests are completed within the agreed upon timeframe in order to maintain a high level of customer satisfaction. Related Information: This metric is part of the SAP Component SRD-CRM-ORD CRM-Orders & Contracts. It is related to other metrics such as Service Request Rate of Compliance on Schedule by SLA Restore by Date - All Customers, Service Request Rate of Compliance on Schedule by SLA Restore by Date - Top Ten Customers, and Service Request Rate of Compliance on Schedule by SLA Restore by Date - Bottom Five Customers.