What is 'Service Requests' in SAP SRD-CRM - CRM-Customer Relationship Management?

Service Requests - Overview

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: A work center view where you can look at and maintain service requests.

Service Requests - Details

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  Key Concepts: 
  Service Requests are a feature of SAP Customer Relationship Management (CRM) that allow customers to submit requests for service or support. These requests can be tracked and managed by the customer service team, ensuring that all requests are handled in a timely and efficient manner. 
  
  How to use it: 
  Service Requests can be created in SAP CRM by customers or customer service representatives. Customers can submit requests through the customer portal, while customer service representatives can create requests directly in SAP CRM. Once a request is created, it can be assigned to a customer service representative for resolution. 
  
  Tips & Tricks: 
  When creating Service Requests, it is important to provide as much detail as possible. This will help the customer service team quickly identify and resolve the issue. Additionally, it is important to keep track of Service Requests and ensure that they are resolved in a timely manner. 
  
  Related Information: 
  For more information on Service Requests in SAP CRM, please refer to the SAP Help Portal or contact your local SAP representative.