What is Service Request Rate of Compliance on Schedule by SLA Initial Response Date - Top Five Customers in SAP SRD-CRM-ORD - CRM-Orders & Contracts?

SAP Term: Service Request Rate of Compliance on Schedule by SLA Initial Response Date - Top Five Customers

• Component: SRD-CRM-ORD

• Component Name: CRM-Orders & Contracts

• Description: A report that shows how many service requests were completed on schedule by the service level agreement initial response date, for the five customers with the greatest compliance rate.

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• Key Concepts: 
  This term refers to the rate of compliance on schedule by SLA initial response date for the top five customers in the Service Request component of the CRM-Orders & Contracts module of SAP. This rate is calculated by dividing the number of service requests that were responded to within the SLA initial response date by the total number of service requests for the top five customers. 
  
  How to use it: 
  The Service Request Rate of Compliance on Schedule by SLA Initial Response Date - Top Five Customers can be used to measure how well a company is responding to customer service requests. It can also be used to identify areas where customer service could be improved. 
  
  Tips & Tricks: 
  It is important to ensure that all customer service requests are responded to within the SLA initial response date in order to maintain a high rate of compliance. Additionally, it is important to monitor this rate on a regular basis in order to identify any areas where customer service could be improved. 
  
  Related Information: 
  This metric is related to other metrics such as Service Request Resolution Time and Service Request Resolution Rate. These metrics can be used in conjunction with the Service Request Rate of Compliance on Schedule by SLA Initial Response Date - Top Five Customers in order to gain a better understanding of how well a company is responding to customer service requests.