What is Incident History - Last 3 Months in SAP SRD-CC-ITS - CRO14-IT SAM?

SAP Term: Incident History - Last 3 Months

• Component: SRD-CC-ITS

• Component Name: CRO14-IT SAM

• Description: A report that shows the processing times required by requesters and providers for closed incidents in the last 3 months.

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• Key Concepts: 
  Incident History - Last 3 Months is a component of the SAP software that allows users to view the history of incidents that have occurred in the last three months. This component is part of the SRD-CC-ITS CRO14-IT SAM module, which is used to manage service requests and incidents. 
  
  How to use it: 
  To access the Incident History - Last 3 Months component, users must first log into their SAP account. Once logged in, they can navigate to the SRD-CC-ITS CRO14-IT SAM module and select the Incident History - Last 3 Months option. This will open a window that displays all incidents that have occurred in the last three months. 
  
  Tips & Tricks: 
  When viewing the Incident History - Last 3 Months window, users can filter their results by date, incident type, and other criteria. This can help them quickly find the information they need. Additionally, users can export their results to an Excel spreadsheet for further analysis. 
  
  Related Information: 
  The Incident History - Last 3 Months component is just one part of the SRD-CC-ITS CRO14-IT SAM module. Other components include Service Request Management, Incident Management, and Change Management. All of these components work together to help users manage service requests and incidents more efficiently.