What is 'Incident History - Last 12 Months' in SAP SRD-CC-ITS - CRO14-IT SAM?

Incident History - Last 12 Months - Overview

• Component: SRD-CC-ITS

• Component Name: CRO14-IT SAM

• Description: A report that shows the processing times required by requesters and providers for closed incidents in the last 12 months.

Incident History - Last 12 Months - Details

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  Key Concepts: 
  Incident History - Last 12 Months is a component of the SAP Service Request and Incident Management (SRD-CC-ITS) module. It provides a comprehensive overview of all incidents that have occurred in the last 12 months. This includes details such as the incident type, date, and resolution status. 
  How to Use It: 
  The Incident History - Last 12 Months component can be accessed from the SRD-CC-ITS CRO14-IT SAM menu. Once opened, users can view a list of all incidents that have occurred in the last 12 months. The list can be filtered by incident type, date, and resolution status. 
  
  Tips & Tricks: 
  It is important to regularly review the Incident History - Last 12 Months component to ensure that all incidents are being tracked and resolved in a timely manner. Additionally, users should take note of any recurring incidents as this may indicate an underlying issue that needs to be addressed. 
  
  Related Information: 
  For more information on the Incident History - Last 12 Months component, please refer to the SAP Service Request and Incident Management (SRD-CC-ITS) documentation.