What is internal sales representative in SAP SD - Sales and Distribution?

SAP Term: internal sales representative

• Component: SD

• Component Name: Sales and Distribution

• Description: A single role for the Workplace or Enterprise Portal. A person in this role connects to mySAP ERP for carrying out daily work and is primarily responsible for: Processing incoming inquiries, quotations and sales orders through phone, fax, e-mail and printed mail Answering product, price and order status related questions Preparing quotations and sales contracts Taking orders and ensuring successful order processing, for example taking care of completeness of sales documents or releasing delivery blocked orders General sales support, for example maintenance of customer pricing conditions Preparing reports and analyses for the sales manager and the sales team

Smart SAP Assistant

• Key Concepts: 
  An internal sales representative is an employee of a company who is responsible for selling the company’s products and services to customers. In SAP Sales and Distribution (SD), an internal sales representative is a user who is assigned to a customer account and is responsible for managing the customer’s orders, inquiries, and other activities. 
  
  How to use it: 
  In SAP SD, an internal sales representative can be assigned to a customer account by entering the user’s name in the “Sales Representative” field in the customer master data. The internal sales representative will then be able to view all orders, inquiries, and other activities related to that customer account. 
  
  Tips & Tricks: 
  It is important to assign an internal sales representative to each customer account in order to ensure that all customer activities are tracked and managed properly. Additionally, assigning an internal sales representative to a customer account can help ensure that customers receive timely responses to their inquiries and orders. 
  
  Related Information: 
  For more information on how to assign an internal sales representative in SAP SD, please refer to the SAP Help documentation. Additionally, for more information on how to manage customer accounts in SAP SD, please refer to the SAP Best Practices guide.