What is complaint from supplier in SAP SCM-ICH - Supply Network Collaboration?

SAP Term: complaint from supplier

• Component: SCM-ICH

• Component Name: Supply Network Collaboration

• Description: Quality notification type Q9. A supplier or subcontractor creates a quality notification of this type in the following instances, for example: The supplier wants to inform the customer about an internal problem, which could, for example, affect the quality of the product the supplier will deliver. In a subcontracting scenario, the subcontracting components that the customer has provided are defective. The supplier creates the quality notification in SAP SNC. The quality notification can be sent to the customer's ERP system.

Smart SAP Assistant

• Key Concepts: 
  A complaint from supplier is a type of communication between a supplier and a buyer in the Supply Network Collaboration (SCM-ICH) component of SAP. It is used to document any issues or concerns that the supplier has with the buyer’s order, such as incorrect quantities, incorrect delivery dates, or incorrect product specifications. The complaint is then sent to the buyer for resolution. 
  
  How to use it: 
  In order to create a complaint from supplier in SAP, the supplier must first log into the SCM-ICH component. Once logged in, they can select “Create Complaint” from the menu. This will open a form where they can enter all relevant information about their complaint, such as the order number, product details, and any other relevant information. Once completed, they can submit the complaint to the buyer for resolution. 
  
  Tips & Tricks: 
  When creating a complaint from supplier in SAP, it is important to provide as much detail as possible. This will help ensure that the buyer is able to quickly and accurately resolve the issue. Additionally, it is important to keep track of all complaints and their resolutions in order to ensure that similar issues do not arise in the future. 
  
  Related Information: 
  For more information on creating complaints from suppliers in SAP, please refer to the official SAP documentation on SCM-ICH Supply Network Collaboration. Additionally, there are many online resources available that provide tips and tricks for using this component of SAP more effectively.