What is 'complaint from customer' in SAP SCM-ICH - Supply Network Collaboration?

complaint from customer - Overview

• Component: SCM-ICH

• Component Name: Supply Network Collaboration

• Description: Quality notification type Q8. A customer creates a quality notification of this type if the products or services provided by a supplier are defective or inadequate. The customer creates the quality notification in his or her ERP system. The ERP system can send the quality notification to an external system such as SAP SNC.

complaint from customer - Details

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  Key Concepts: 
  A complaint from a customer is a type of feedback that is received from a customer regarding a product or service. In the context of SAP SCM-ICH Supply Network Collaboration, it is a way for customers to communicate their dissatisfaction with the product or service they have received. 
  
  How to use it: 
  In SAP SCM-ICH Supply Network Collaboration, complaints from customers can be managed through the Complaint Management module. This module allows users to track and manage customer complaints, as well as analyze the root cause of the complaint and take corrective action. 
  
  Tips & Tricks: 
  It is important to respond to customer complaints in a timely manner in order to maintain customer satisfaction. Additionally, it is important to ensure that all customer complaints are logged and tracked in order to identify any potential issues or trends. 
  
  Related Information: 
  For more information on SAP SCM-ICH Supply Network Collaboration, please refer to the official SAP documentation. Additionally, there are many online resources available that provide detailed information on how to use the Complaint Management module.