What is complaint from customer (ext.) in SAP QM - Quality Management?

SAP Term: complaint from customer (ext.)

• Component: QM

• Component Name: Quality Management

• Description: A customer creates a quality notification of this type if the products or services provided by a supplier are defective or inadequate and cause a problem. The customer creates the complaint in his or her ERP system. The ERP system sends the complaint to an external system such as SAP SNC that is connected to the ERP system.

Smart SAP Assistant

• Key Concepts: 
  Complaint from customer (ext.) is a term used in SAP Quality Management (QM) to refer to a complaint that is received from an external customer. This complaint can be related to the quality of a product or service, and it is typically reported to the company by the customer. 
  
  How to use it: 
  In SAP QM, complaints from customers (ext.) are managed using the Quality Notification process. This process allows companies to track and manage customer complaints, as well as take corrective action if necessary. The Quality Notification process also allows companies to analyze customer complaints and identify any potential quality issues. 
  
  Tips & Tricks: 
  When managing customer complaints in SAP QM, it is important to ensure that all relevant information is captured and tracked. This includes the customer’s contact information, the date and time of the complaint, and any other relevant details. Additionally, it is important to ensure that all customer complaints are addressed in a timely manner. 
  
  Related Information: 
  For more information on managing customer complaints in SAP QM, please refer to the official SAP documentation on Quality Notifications. Additionally, there are several online resources available that provide detailed instructions on how to use the Quality Notification process in SAP QM.