What is 'unplanned return' in SAP SCM-EWM - Extended Warehouse Management?

unplanned return - Overview

• Component: SCM-EWM

• Component Name: Extended Warehouse Management

• Description: A product sent back by a customer without a return request.

unplanned return - Details

• 
  Key Concepts: 
  Unplanned returns are goods that are returned to the warehouse without prior notification. This type of return is usually caused by customer dissatisfaction with the product or service, or due to a defect in the product. Unplanned returns can be handled in SAP Extended Warehouse Management (EWM) by creating a return order. 
  
  How to use it: 
  In SAP EWM, unplanned returns are handled by creating a return order. The return order contains information about the customer, the product being returned, and the reason for the return. The return order is then processed in the warehouse and the goods are returned to stock. 
  
  Tips & Tricks: 
  When creating a return order for an unplanned return, it is important to include all relevant information about the customer and product being returned. This will help ensure that the return process is handled efficiently and accurately. 
  
  Related Information: 
  For more information on unplanned returns in SAP EWM, please refer to the SAP Help Portal: https://help.sap.com/viewer/product/EXTENDED_WAREHOUSE_MANAGEMENT/9.5/en-US