What is 'unplanned returns' in SAP IS-IRM - SAP Intelligent Returns Management?

unplanned returns - Overview

• Component: IS-IRM

• Component Name: SAP Intelligent Returns Management

• Description: A KPI indicating the number of items returned without a return order and those returned because the recipient cannot be reached.

unplanned returns - Details

• 
  Key Concepts: 
  Unplanned returns are returns that are not part of the planned returns process. They are usually unexpected and can be caused by a variety of factors, such as customer dissatisfaction, product defects, or incorrect orders. Unplanned returns can be costly for businesses, as they require additional resources to process and manage. 
  
  How to use it: 
  SAP Intelligent Returns Management (IS-IRM) is a tool that helps businesses manage unplanned returns. It provides a comprehensive view of the entire returns process, from initial customer contact to final resolution. It also helps businesses identify potential issues and take corrective action before they become costly. 
  
  Tips & Tricks: 
  When using IS-IRM to manage unplanned returns, it is important to ensure that all relevant information is captured and tracked. This includes customer contact information, product details, and any other relevant data. Additionally, it is important to ensure that all customer inquiries are responded to promptly and accurately. 
  
  Related Information: 
  SAP Intelligent Returns Management is part of the SAP Customer Experience suite of products. It is designed to help businesses improve customer satisfaction by providing a streamlined and efficient returns process. Additionally, it can help businesses reduce costs associated with unplanned returns by providing visibility into the entire process.