What is initial response time in SAP SAP-LEGAL - Global Field Legal?

SAP Term: initial response time

• Component: SAP-LEGAL

• Component Name: Global Field Legal

• Description: The defined time from which PARTNER will acknowledge the entry of a Support Case and provide End User with an initial qualified response.

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• Key Concepts: 
  Initial response time is the amount of time it takes for a legal team to respond to a request for legal advice or assistance. It is an important metric for measuring the efficiency of a legal team and ensuring that requests are handled in a timely manner. 
  
  How to use it: 
  In SAP-LEGAL Global Field Legal Solution, initial response time is measured by tracking the amount of time it takes for a legal team to respond to a request for legal advice or assistance. This metric can be used to measure the efficiency of a legal team and ensure that requests are handled in a timely manner. 
  
  Tips & Tricks: 
  To ensure that requests are handled in a timely manner, it is important to set realistic expectations for initial response time. This can be done by setting up an internal policy that outlines the expected response time for different types of requests. Additionally, it is important to ensure that the legal team has adequate resources and staff to handle requests in a timely manner. 
  
  Related Information: 
  Initial response time is closely related to other metrics such as resolution time and customer satisfaction. It is important to track these metrics in order to measure the overall performance of the legal team and ensure that requests are handled efficiently and effectively.