What is 'initial response time' in SAP SRD-CC-ITS - CRO14-IT SAM?

initial response time - Overview

• Component: SRD-CC-ITS

• Component Name: CRO14-IT SAM

• Description: The maximum amount of time that should elapse between an incident arriving in the service desk system and a key user taking it over for processing.

initial response time - Details

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  Key Concepts: 
  Initial response time is a measure of the time it takes for a service request to be responded to by an SAP system. It is measured in milliseconds and is used to determine the performance of the system. The initial response time is calculated from the moment a service request is sent to the SAP system until the moment a response is received. 
  
  How to use it: 
  The initial response time can be used to measure the performance of an SAP system. It can be used to identify areas where performance can be improved, or to compare different systems. The initial response time can also be used to determine if a system is responding quickly enough for a particular application or task. 
  
  Tips & Tricks: 
  When measuring initial response time, it is important to consider other factors such as network latency and server load. These factors can affect the initial response time and should be taken into account when measuring performance. Additionally, it is important to ensure that the service requests are sent in a consistent manner in order to get accurate results. 
  
  Related Information: 
  The initial response time is part of the Service Request Delivery (SRD) component of SAP's Customer Care and IT Service Management (CC-ITS) suite of products. The SRD component includes tools such as CRO14-IT SAM, which can be used