What is sentiment in SAP LOD-CRM-SEOD - Service OnDemand?

SAP Term: sentiment

• Component: LOD-CRM-SEOD

• Component Name: Service OnDemand

• Description: The attitude of an individual as determined by text analysis. One of the values used to prioritize incoming social media messages.

Smart SAP Assistant

• Key Concepts: 
  Sentiment is a term used in the SAP LOD-CRM-SEOD Service OnDemand to refer to the attitude or opinion of a customer towards a product or service. It is used to measure customer satisfaction and loyalty, and can be used to inform decisions about how to improve customer experience. 
  
  How to use it: 
  Sentiment can be measured in a variety of ways, including surveys, customer feedback, and social media analytics. The SAP LOD-CRM-SEOD Service OnDemand provides tools for collecting and analyzing sentiment data, which can then be used to inform decisions about how to improve customer experience. 
  
  Tips & Tricks: 
  When collecting sentiment data, it is important to ensure that the data is collected from a representative sample of customers. Additionally, it is important to ensure that the data is collected in a consistent manner across different channels. 
  
  Related Information: 
  Sentiment analysis is closely related to customer experience management (CEM). CEM is the process of understanding customer needs and preferences in order to improve customer experience. By understanding sentiment data, companies can better understand their customers and make informed decisions about how to improve their products and services.