What is mailto in SAP LOD-CRM-SEOD - Service OnDemand?

SAP Term: mailto

• Component: LOD-CRM-SEOD

• Component Name: Service OnDemand

• Description: A link sent from an agent to an external customer that routes the customer e-mail response to a ticket as opposed to an e-mail box.

Smart SAP Assistant

• Key Concepts: 
  Mailto is a component of the SAP Service OnDemand solution. It is a web-based email system that allows users to send and receive emails from within the SAP system. It also provides features such as message tracking, archiving, and integration with other SAP applications. 
  
  How to use it: 
  To use mailto, users must first log into the SAP system and navigate to the mailto component. From there, they can compose and send emails, view incoming messages, and manage their email accounts. Additionally, users can access advanced features such as message tracking and archiving. 
  
  Tips & Tricks: 
  When composing emails in mailto, users should take advantage of the spell checker feature to ensure accuracy. Additionally, they should use the message tracking feature to keep track of sent emails and ensure that they are delivered successfully. 
  
  Related Information: 
  Mailto is part of the SAP Service OnDemand solution, which also includes components such as LOD-CRM-SEOD. For more information about these components and how they work together, please refer to the SAP Service OnDemand documentation.