What is 'engagement' in SAP LOD-CRM-C4C - SAP Hybris Cloud for Customer?

engagement - Overview

• Component: LOD-CRM-C4C

• Component Name: SAP Hybris Cloud for Customer

• Description: An app dealing with inbound and outbound engagements targeted at audiences of accounts, contacts, or leads and resulting in follow-up actions. The audience and outbound content may be reviewed and changed by sales users who are responsible for the audience.

engagement - Details

• 
  Key Concepts: 
  Engagement in SAP Hybris Cloud for Customer is a feature that allows users to create and manage customer interactions. It enables users to track customer interactions, such as emails, phone calls, and meetings, and to store related documents and notes. Engagement also provides users with the ability to create and manage tasks related to customer interactions. 
  
  How to use it: 
  To use the engagement feature in SAP Hybris Cloud for Customer, users must first create an engagement record. This can be done by clicking on the “Create Engagement” button in the main menu. Once an engagement record is created, users can add details such as contact information, notes, documents, and tasks related to the engagement. 
  
  Tips & Tricks: 
  When creating an engagement record, it is important to include as much detail as possible. This will help ensure that all relevant information is captured and stored in the engagement record. Additionally, it is important to assign tasks related to the engagement so that they can be tracked and completed in a timely manner. 
  
  Related Information: 
  For more information on how to use the engagement feature in SAP Hybris Cloud for Customer, please refer to the official documentation available on the SAP website. Additionally, there are many online tutorials available that provide step-by-step instructions on how to use this feature.