What is reconnection in SAP IS-U-CS - Customer Service?

SAP Term: reconnection

• Component: IS-U-CS

• Component Name: Customer Service

• Description: Procedure whereby a disconnected installation is reconnected when the reason for disconnection no longer applies.

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• Key Concepts: 
  Reconnection is a process in SAP IS-U-CS Customer Service that allows customers to reconnect their utilities services after they have been disconnected due to non-payment. This process involves the customer providing payment for the outstanding balance and any applicable reconnection fees. Once the payment is received, the utility service is then reconnected. 
  
  How to use it: 
  In order to use the reconnection process, customers must first contact their utility provider and provide payment for the outstanding balance and any applicable reconnection fees. Once payment is received, the utility provider will then initiate the reconnection process in SAP IS-U-CS Customer Service. This process will involve updating the customer’s account information and setting up a new billing cycle. 
  
  Tips & Tricks: 
  It is important to note that some utility providers may require customers to provide additional information or documents before they can initiate the reconnection process. Additionally, customers should be aware that there may be additional fees associated with reconnecting their services. 
  
  Related Information: 
  For more information on SAP IS-U-CS Customer Service, please visit the SAP website at https://www.sap.com/products/is-utilities-customer-service.html.