What is reconnect in SAP CRM-CIC - Interaction Center WinClient?

SAP Term: reconnect

• Component: CRM-CIC

• Component Name: Interaction Center WinClient

• Description: A function in the toolbar that retrieves a caller from hold and disconnects the agent involved in the consult function.

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• Key Concepts: 
  Reconnect is a feature in the CRM-CIC Interaction Center WinClient that allows users to quickly and easily reconnect to an existing conversation. This feature is especially useful when a user has been disconnected from a conversation due to technical issues or other reasons. 
  
  How to use it: 
  To use the reconnect feature, users must first open the CRM-CIC Interaction Center WinClient. Once the application is open, users can select the “Reconnect” option from the menu bar. This will open a window where users can enter the conversation ID of the conversation they wish to reconnect to. Once the ID is entered, users can click “Reconnect” and they will be connected to the conversation. 
  
  Tips & Tricks: 
  When using the reconnect feature, it is important to make sure that you have entered the correct conversation ID. If you enter an incorrect ID, you will not be able to reconnect to the conversation. Additionally, it is important to note that this feature only works if you have been disconnected from a conversation due to technical issues or other reasons. 
  
  Related Information: 
  For more information on how to use the reconnect feature in CRM-CIC Interaction Center WinClient, please refer to SAP’s official documentation here: https://help.sap.com/viewer/product/CRM_CIC_INTERACTION_CENTER_WINCLIENT/7.0/en-US/f3d8f9a2b6c14e8a9f3d7c2b5f1e4d6a.html