What is telesales in SAP IS-T - SAP for Telecommunications?

SAP Term: telesales

• Component: IS-T

• Component Name: SAP for Telecommunications

• Description: Industry Solution - Telecommunications Selling products using call center technology within the context of a sales campaign.

Smart SAP Assistant

• Key Concepts: 
  Telesales is a component of the IS-T SAP for Telecommunications. It is a sales process that is conducted over the phone, allowing customers to purchase products and services without having to visit a physical store. Telesales also allows for customer service inquiries and support to be handled over the phone. 
  
  How to use it: 
  Telesales can be used by businesses to increase their sales and customer service capabilities. It allows customers to purchase products and services without having to visit a physical store, and it also allows customer service inquiries and support to be handled over the phone. The telesales process can be automated using SAP software, which can help streamline the process and make it more efficient. 
  
  Tips & Tricks: 
  When using telesales, it is important to ensure that customer service representatives are properly trained in order to provide the best possible experience for customers. Additionally, it is important to ensure that the telesales process is automated in order to maximize efficiency and minimize errors. 
  
  Related Information: 
  Telesales is related to other sales processes such as e-commerce, which allows customers to purchase products and services online. Additionally, telesales is related to customer service processes such as call centers, which allow customers to receive support over the phone.