What is 'telephony server' in SAP CS - Customer Service?

telephony server - Overview

• Component: CS

• Component Name: Customer Service

• Description: Specialized telephony software that acts as a bridge, directly or indirectly depending on configuration, between the SAP system and a PBX or computer telephony integration CTI middleware system.

telephony server - Details

• 
  Key Concepts: 
  A telephony server is a component of the SAP Customer Service (CS) module. It is a software application that enables users to make and receive phone calls, as well as manage their contacts and call logs. It also provides features such as call forwarding, call recording, and voicemail.
  
  How to use it: 
  The telephony server can be used to make and receive calls from any device connected to the SAP system. It also allows users to manage their contacts and call logs, as well as set up call forwarding, call recording, and voicemail.
  
  Tips & Tricks: 
  When using the telephony server, it is important to ensure that all devices connected to the SAP system are properly configured. Additionally, users should be aware of any applicable laws or regulations regarding the use of the telephony server in their region.
  
  Related Information: 
  For more information on the SAP Customer Service module and its components, please refer to the official SAP documentation. Additionally, there are many online resources available that provide tutorials and tips on how to use the telephony server.