What is telephony server in SAP BC-SRV-COM - Communication Services: Mail, Fax, SMS, Telephony?

SAP Term: telephony server

• Component: BC-SRV-COM

• Component Name: Communication Services: Mail, Fax, SMS, Telephony

• Description: Logical unit in the SAP System that represents the connection to a telephone, a PBX, or a call center system. A telephony server contains the settings that control communication between the SAP System and the telephone equipment. Telephone equipment can be connected to the SAP System using the SAPphone server, for example. Every SAPphone server is represented by a telephone server in the SAP System.

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• Key Concepts: 
  A telephony server is a component of the SAP Communication Services suite. It is used to enable communication via telephone, such as making and receiving calls, sending and receiving faxes, and sending and receiving SMS messages. It is also used to manage the routing of calls between different telephone systems. 
  
  How to use it: 
  The telephony server can be used to make and receive calls, send and receive faxes, and send and receive SMS messages. It can also be used to manage the routing of calls between different telephone systems. The telephony server can be integrated with other SAP applications, such as SAP CRM or SAP ERP, to enable communication via telephone. 
  
  Tips & Tricks: 
  When using the telephony server, it is important to ensure that the system is properly configured and that all necessary security measures are in place. Additionally, it is important to ensure that the system is regularly maintained and updated with the latest software patches. 
  
  Related Information: 
  The telephony server is part of the SAP Communication Services suite, which also includes mail servers, fax servers, and SMS servers. Additionally, the telephony server can be integrated with other SAP applications, such as SAP CRM or SAP ERP. For more information about the SAP Communication Services suite, please refer to the official SAP documentation.