What is telephony function bar in SAP CS - Customer Service?

SAP Term: telephony function bar

• Component: CS

• Component Name: Customer Service

• Description: One of the application toolbars integrated in the Front Office screen which enables the agent to directly access all telephony functions.

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• Key Concepts: 
  The telephony function bar is a feature of the SAP Customer Service (CS) component. It allows users to access telephone functions such as making and receiving calls, transferring calls, and setting up conference calls directly from the SAP system. The telephony function bar also provides access to customer information stored in the SAP system, allowing users to quickly access customer data while on a call. 
  
  How to use it: 
  To use the telephony function bar, users must first configure their telephone system with the SAP system. Once this is done, users can access the telephony function bar by clicking on the “Telephone” icon in the SAP toolbar. From here, users can make and receive calls, transfer calls, and set up conference calls. Additionally, users can access customer information stored in the SAP system by clicking on the “Customer” icon in the toolbar. 
  
  Tips & Tricks: 
  When using the telephony function bar, it is important to remember that all calls are logged in the SAP system. This allows users to easily review past conversations with customers and quickly access customer data while on a call. Additionally, users should be aware that some telephone systems may require additional configuration before they can be used with the telephony function bar. 
  
  Related Information: 
  For more information about using the telephony function bar in SAP Customer Service, please refer to the official SAP documentation or contact your local SAP support team.