What is telesales agent in SAP CRM - Customer Relationship Management?

SAP Term: telesales agent

• Component: CRM

• Component Name: Customer Relationship Management

• Description: Employee in a call center who processes incoming and outgoing telephone calls, and, for example, creates sales orders.

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• Key Concepts: 
  A telesales agent is a customer service representative who works remotely to provide customer service and sales support over the phone. They are responsible for handling customer inquiries, providing product information, and helping customers make purchases. They may also be responsible for upselling products and services. 
  
  How to use it: 
  Telesales agents are typically used in customer service departments to provide support to customers who are unable to visit a physical store or who prefer to shop over the phone. They can also be used in sales departments to help close deals and increase sales. In SAP CRM Customer Relationship Management, telesales agents can be used to manage customer relationships, provide product information, and process orders. 
  
  Tips & Tricks: 
  When using telesales agents, it is important to ensure that they have the necessary training and resources to provide effective customer service. It is also important to ensure that they have access to the latest product information so that they can accurately answer customer inquiries. Additionally, it is important to provide telesales agents with incentives and rewards for meeting sales goals. 
  
  Related Information: 
  Telesales agents are often used in conjunction with other customer service tools such as chatbots and virtual assistants. Additionally, they can be used in combination with other sales tools such as lead generation software and marketing automation software.