What is repair required rate in SAP IS-IRM - SAP Intelligent Returns Management?

SAP Term: repair required rate

• Component: IS-IRM

• Component Name: SAP Intelligent Returns Management

• Description: A KPI indicating the percentage of returned items that have been received by the seller and require repairing.

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• Key Concepts: 
  Repair Required Rate is a metric used in SAP Intelligent Returns Management (IS-IRM) to measure the rate of returns that require repair. It is calculated by dividing the number of returns that require repair by the total number of returns. 
  
  How to use it: 
  The Repair Required Rate can be used to measure the effectiveness of a company’s returns process. It can be used to identify areas where improvements can be made, such as reducing the number of returns that require repair or improving the quality of products. 
  
  Tips & Tricks: 
  It is important to track the Repair Required Rate over time in order to identify trends and make adjustments as needed. Additionally, it is important to compare the Repair Required Rate with other metrics, such as customer satisfaction and product quality, in order to get a better understanding of how the returns process is impacting the overall customer experience. 
  
  Related Information: 
  The Repair Required Rate is just one metric used in SAP Intelligent Returns Management (IS-IRM). Other metrics include Return on Investment (ROI), Return on Assets (ROA), and Return on Equity (ROE). Additionally, IS-IRM provides tools for managing returns, such as tracking return shipments and analyzing return data.