What is repair request item in SAP SD - Sales and Distribution?

SAP Term: repair request item

• Component: SD

• Component Name: Sales and Distribution

• Description: An item in the repair order in which you document the customer repair request. The repair request item contains the following data: Material number of the service product Material number of the serviceable material Costs Stock information Configuration data Repair procedure that the system uses to determine which actions to generate to fulfill the customer repair request.

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• Key Concepts: 
  A repair request item is a type of sales document in SAP Sales and Distribution (SD) that is used to request repairs or replacements of defective products. It is created when a customer returns a defective product and requests a replacement or repair. The repair request item contains information about the customer, the product, and the requested repair or replacement. 
  
  How to use it: 
  To create a repair request item in SAP SD, go to the Sales Order menu and select Create Repair Request Item. Enter the customer information, product information, and requested repair or replacement. Once all the information is entered, click Save to create the repair request item. 
  
  Tips & Tricks: 
  When creating a repair request item, make sure to enter all the necessary information accurately. This will help ensure that the customer receives the correct product and that any repairs or replacements are done correctly. 
  
  Related Information: 
  For more information on creating repair request items in SAP SD, refer to the SAP Help documentation.