What is customer contact in SAP FS-AM-CM-AC - Account?

SAP Term: customer contact

• Component: FS-AM-CM-AC

• Component Name: Account

• Description: The communication between the bank and the customer. &EXAMPLE& Letter, e-mail, personal conversation, telephone call or payment item on an account, initiated by the customer.

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• Key Concepts: 
  Customer contact is a component of the Account Management module in SAP FS-AM-CM-AC. It is used to store and manage customer contact information, such as names, addresses, phone numbers, and email addresses. This information can be used to create customer profiles and track customer interactions.
  
  How to use it: 
  To use the customer contact component, first create a customer profile in the Account Management module. Then, enter the customer's contact information into the customer contact component. This information can then be used to track customer interactions and create reports.
  
  Tips & Tricks: 
  It is important to keep customer contact information up-to-date in order to ensure accurate tracking of customer interactions. Additionally, it is important to ensure that all customer contact information is stored securely in order to protect customers' privacy.
  
  Related Information: 
  The customer contact component is part of the Account Management module in SAP FS-AM-CM-AC. Other components of this module include account management, billing, and payment processing. Additionally, the customer contact component can be integrated with other SAP modules such as Sales and Distribution and Customer Relationship Management.