What is visible component in SAP CS - Customer Service?

SAP Term: visible component

• Component: CS

• Component Name: Customer Service

• Description: These components are specified in Customizing and appear in subscreens. The IC framework arranges these subscreens in the seven available visible component slots on the Interaction Center IC screen.

Smart SAP Assistant

• Key Concepts: 
  A visible component is a part of the SAP Customer Service (CS) module that is visible to the user. It is used to manage customer service activities, such as creating service orders, scheduling service activities, and managing customer service contracts.
  
  How to Use It: 
  The visible component of the SAP CS module can be used to create and manage service orders, schedule service activities, and manage customer service contracts. It also provides access to customer service data, such as customer contact information, service order history, and service activity status.
  
  Tips & Tricks: 
  When creating a service order, it is important to include all relevant information such as customer contact information, product details, and any special instructions. This will ensure that the order is processed quickly and accurately. Additionally, it is important to keep track of all customer service contracts in order to ensure that they are up-to-date and accurate.
  
  Related Information: 
  The SAP CS module also includes other components such as the Service Order Management (SOM) component and the Service Activity Management (SAM) component. These components provide additional functionality for managing customer service activities. Additionally, the SAP CS module integrates with other SAP modules such as Materials Management (MM) and Sales & Distribution (SD). This allows for a more comprehensive view of customer service activities across multiple modules.