What is 'conference call' in SAP CS - Customer Service?

conference call - Overview

• Component: CS

• Component Name: Customer Service

• Description: Call that generally connects three or more parties so that every party can speak with every other party.

conference call - Details

• 
  Key Concepts: 
  A conference call is a type of telephone call in which the calling party wishes to have more than one called party listen in to the audio portion of the call. In SAP Customer Service (CS), conference calls are used to connect multiple parties to discuss customer service issues. 
  
  How to use it: 
  In SAP CS, conference calls can be initiated by a customer service representative or by a customer. To initiate a conference call, the customer service representative or customer must first create a conference call request in SAP CS. Once the request is created, the customer service representative or customer can then invite other parties to join the call. 
  
  Tips & Tricks: 
  When creating a conference call request in SAP CS, it is important to provide as much information as possible about the purpose of the call and who will be participating. This will help ensure that all parties are prepared for the call and that any necessary resources are available. 
  
  Related Information: 
  For more information on how to use conference calls in SAP CS, please refer to the SAP CS documentation. Additionally, there are many online resources available that provide tips and best practices for using conference calls in customer service scenarios.