What is conference bridge in SAP CRM-CCI - SAP Contact Center?

SAP Term: conference bridge

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A service that connects callers to a conference call and monitors the call.

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• Key Concepts: 
  A conference bridge is a feature of the SAP Contact Center Infrastructure (CRM-CCI) that allows multiple users to join a single call. It is used to facilitate group conversations, such as meetings or training sessions, by allowing multiple participants to join the same call. The conference bridge also allows for the recording of conversations, which can be used for later review or archiving. 
  
  How to use it: 
  To use the conference bridge, users must first set up a conference call. This can be done by dialing a special number provided by the SAP Contact Center Infrastructure. Once the call is connected, users can then invite other participants to join the call by providing them with the same number. Once all participants have joined, they can begin their conversation. 
  
  Tips & Tricks: 
  When using the conference bridge, it is important to ensure that all participants are aware of the rules and regulations of the call. This includes ensuring that all participants are aware of any recording that may be taking place and that they are not speaking over each other. Additionally, it is important to ensure that all participants are aware of any time limits that may be in place for the call. 
  
  Related Information: 
  The SAP Contact Center Infrastructure also provides other features such as automated voice response systems and customer relationship management tools. Additionally, it provides integration with other SAP products such as SAP ERP and SAP CRM. For more information on these features and how to use them, please refer to the official SAP documentation.