What is 'conference' in SAP CRM-IC - Interaction Center WebClient?

conference - Overview

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: A function in the toolbar that puts the customer on hold while the initiating agent calls another agent, then lets the initiating agent activate both calls at the same time so that all three parties can participate in a discussion.

conference - Details

• 
  Key Concepts: 
  A conference in SAP CRM-IC Interaction Center WebClient is a feature that allows multiple users to join a single call. It allows for up to six participants to join a call, and each participant can be assigned a role such as host, presenter, or participant. The host has the ability to control the conference, including muting and unmuting participants, transferring calls, and recording the conversation. 
  How to Use It: 
  To start a conference in SAP CRM-IC Interaction Center WebClient, the host must first create a conference room. This can be done by clicking on the “Conference” button in the top right corner of the screen. Once the conference room is created, the host can then invite other participants by entering their phone numbers or email addresses. Once all participants have joined the call, the host can then control the conference by muting and unmuting participants, transferring calls, and recording the conversation. 
  
  Tips & Tricks: 
  When creating a conference room in SAP CRM-IC Interaction Center WebClient, it is important to make sure that all participants have joined before starting the conversation. This will ensure that everyone is able to hear and participate in the conversation. Additionally, it is important to remember that only up to six participants can join a single call. 
  
  Related Information: 
  For more information on how to use conferences in SAP