What is conference in SAP CRM-CCI - SAP Contact Center?

SAP Term: conference

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: Indicates the availability of a user. The user is attending a conference call.

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• Key Concepts: 
  SAP Contact Center Infrastructure (CRM-CCI) is a software solution that enables organizations to manage customer interactions across multiple channels. The conference component of CRM-CCI allows users to set up and manage virtual meetings with customers, partners, and other stakeholders. It provides features such as audio and video conferencing, screen sharing, and chat. 
  
  How to Use It: 
  To use the conference component of CRM-CCI, users must first create a meeting room. This can be done by selecting the “Create Meeting Room” option from the main menu. Once the meeting room is created, users can invite participants by entering their email addresses or phone numbers. Once all participants have joined the meeting, users can start the conference by clicking the “Start Conference” button. 
  
  Tips & Tricks: 
  When setting up a conference, it is important to ensure that all participants have access to the necessary audio and video equipment. Additionally, it is important to ensure that all participants are familiar with the features of the conference component of CRM-CCI before starting the meeting. 
  
  Related Information: 
  For more information on how to use the conference component of CRM-CCI, please refer to the official SAP documentation or contact your SAP representative.