What is 'call status display' in SAP CS - Customer Service?

call status display - Overview

• Component: CS

• Component Name: Customer Service

• Description: This informs the agent of the status of the active telephone connection and the reason, and also displays the telephone number and name of the contact.

call status display - Details

• 
  Key Concepts: 
  Call Status Display is a component of SAP Customer Service (CS) that allows users to view the status of customer service calls. It provides an overview of all customer service calls, including their current status, the customer's contact information, and the assigned service representative. 
  
  How to use it: 
  To use Call Status Display, users must first log into their SAP system. Once logged in, they can access the Call Status Display by navigating to the Customer Service module. From there, they can view a list of all customer service calls and their current status. They can also view the customer's contact information and the assigned service representative. 
  
  Tips & Tricks: 
  When using Call Status Display, it is important to keep track of all customer service calls and their current status. This will help ensure that all customer service calls are handled in a timely manner and that customers receive the best possible service. Additionally, it is important to keep track of the customer's contact information so that any follow-up communication can be sent quickly and efficiently. 
  
  Related Information: 
  Call Status Display is part of SAP Customer Service (CS). Other components of CS include Service Order Processing, Service Confirmation, and Service Billing. Additionally, SAP also offers other software solutions for customer service such as SAP CRM and SAP Hybris.