What is call state in SAP CS - Customer Service?

SAP Term: call state

• Component: CS

• Component Name: Customer Service

• Description: A component with which an agent can view the telephony status of any party participating in the call.

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• Key Concepts: 
  Call State is a feature in SAP Customer Service (CS) that allows users to track the progress of customer service calls. It provides a visual representation of the current status of a call, such as whether it is open, in progress, or closed. It also allows users to assign tasks to other users and set deadlines for completion. 
  
  How to use it: 
  To use Call State, users must first create a call record in SAP CS. This can be done by entering the customer’s contact information and the details of the call. Once the call record is created, users can then assign tasks to other users and set deadlines for completion. The Call State feature will then provide a visual representation of the current status of the call. 
  
  Tips & Tricks: 
  When using Call State, it is important to keep track of all tasks and deadlines associated with each call. This will help ensure that all tasks are completed on time and that customer service calls are handled efficiently. Additionally, it is important to keep track of any changes made to the call record, as this will help ensure that all relevant information is up-to-date. 
  
  Related Information: 
  For more information on Call State in SAP CS, please refer to the official SAP documentation. Additionally, there are many online resources available that provide tutorials and tips on how to use this feature effectively.