What is agent login in SAP CS - Customer Service?

SAP Term: agent login

• Component: CS

• Component Name: Customer Service

• Description: Act of an agent signing onto a queue.

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• Key Concepts: 
  Agent Login is a feature in SAP Customer Service (CS) that allows agents to log into the system and access customer data. It is used to manage customer service activities such as creating and managing customer service orders, tracking customer service requests, and providing customer service support. 
  
  How to use it: 
  To use Agent Login, agents must first log into the system using their user ID and password. Once logged in, they can access customer data and manage customer service activities. Agents can also create and manage customer service orders, track customer service requests, and provide customer service support. 
  
  Tips & Tricks: 
  When using Agent Login, it is important to remember to log out of the system when finished. This will ensure that no unauthorized users can access the system or customer data. Additionally, it is important to keep the user ID and password secure at all times. 
  
  Related Information: 
  For more information on Agent Login in SAP Customer Service, please refer to the SAP Help Portal or contact your local SAP representative.