What is 'agent logout' in SAP CS - Customer Service?

agent logout - Overview

• Component: CS

• Component Name: Customer Service

• Description: Act of an agent signing off from a queue.

agent logout - Details

• 
  Key Concepts: 
  Agent logout is a feature in SAP Customer Service (CS) that allows customer service agents to log out of their accounts. This feature is used to ensure that customer service agents are not logged in to their accounts when they are not actively working. 
  
  How to use it: 
  To use the agent logout feature, customer service agents must first log in to their accounts. Once they have logged in, they can click on the “Logout” button at the top of the page. This will log them out of their account and prevent them from accessing any customer data or making any changes to the system. 
  
  Tips & Tricks: 
  It is important for customer service agents to remember to log out of their accounts when they are done working. This will help ensure that customer data is kept secure and that no unauthorized changes are made to the system. 
  
  Related Information: 
  The agent logout feature is part of SAP Customer Service (CS). It is designed to help ensure that customer service agents are not logged in to their accounts when they are not actively working. Other features of SAP CS include customer data management, order management, and analytics.