What is Agent Home in SAP CEC-EC - Engagement Center?

SAP Term: Agent Home

• Component: CEC-EC

• Component Name: Engagement Center

• Description: The launchpad that provides access to the solution. The agent home consists of the main header bar that is permanently displayed, regardless of which feature is currently being used, and various tiles. Relevant only for SAP Hybris Service .

Smart SAP Assistant

• Key Concepts: 
  Agent Home is a component of the SAP CEC-EC Engagement Center. It is a web-based application that provides agents with a single point of access to customer data, allowing them to quickly and easily respond to customer inquiries. Agent Home also provides agents with the ability to manage customer interactions, track customer service performance, and access customer-specific information. 
  
  How to use it: 
  Agent Home can be accessed through the SAP CEC-EC Engagement Center. Once logged in, agents can view customer data, manage customer interactions, and track customer service performance. Agents can also access customer-specific information such as contact details, order history, and product information. 
  
  Tips & Tricks: 
  When using Agent Home, it is important to ensure that all customer data is kept up-to-date and accurate. This will help agents respond quickly and accurately to customer inquiries. Additionally, it is important to ensure that all customer interactions are tracked and monitored in order to provide the best possible service. 
  
  Related Information: 
  For more information on Agent Home and the SAP CEC-EC Engagement Center, please visit the SAP website at https://www.sap.com/products/engagement-center.html.