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Component: CRM
Component Name: Customer Relationship Management
Description: A part of the Sales Methodology in Opportunity Management, which combines all key information about an opportunity. It provides sales employees with an extensive overview of the current status of the project, and it can be used as a basis for presentations or discussions during internal project meetings.
Key Concepts: An Opportunity Plan is a tool within the SAP CRM Customer Relationship Management module that helps sales teams to plan and manage their sales opportunities. It allows users to create a plan for each opportunity, including the steps needed to close the deal, the resources required, and the expected timeline. The Opportunity Plan also provides visibility into the progress of each opportunity, allowing sales teams to track their progress and make adjustments as needed. How to use it: The Opportunity Plan can be accessed from the SAP CRM Customer Relationship Management module. Once in the Opportunity Plan, users can create a plan for each opportunity by entering the details of the opportunity, such as customer information, product details, and expected timeline. Users can then assign tasks to team members and track their progress. The Opportunity Plan also allows users to set reminders for upcoming tasks and deadlines. Tips & Tricks: When creating an Opportunity Plan, it is important to be as detailed as possible. This will help ensure that all tasks are completed on time and that all resources are allocated correctly. Additionally, it is important to regularly review the progress of each opportunity in order to make any necessary adjustments. Related Information: The Opportunity Plan is part of the SAP CRM Customer Relationship Management module. Other features of this module include Lead Management, Contact Management, and Sales Forecasting. Additionally, there are several third-party tools available that integrate with SAP CRM Customer Relationship Management to provide additional features and functionality.