What is seniority date preference in SAP CRM-RPL-ICS - Interaction Center Agent Scheduling?

SAP Term: seniority date preference

• Component: CRM-RPL-ICS

• Component Name: Interaction Center Agent Scheduling

• Description: The system can use employee seniority as a criterion for assigning preferred shift times during scheduling. Managers enter the hire date and start date when adding an employee to the system as part of the scheduling-specific employee information. During configuration, you define the seniority date preference, which of these dates the system is to use when computing employee seniority.

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• Key Concepts: 
  Seniority date preference is a feature of the SAP CRM-RPL-ICS Interaction Center Agent Scheduling component. It allows agents to specify their preferred start and end dates for their shifts. This preference is taken into account when creating the agent's schedule. 
  
  How to use it: 
  To use the seniority date preference feature, agents must first log into the SAP system and navigate to the CRM-RPL-ICS Interaction Center Agent Scheduling component. Once there, they can select the “Seniority Date Preference” option and enter their desired start and end dates for their shifts. 
  
  Tips & Tricks: 
  When entering their seniority date preferences, agents should be aware that their preferences may not always be honored due to scheduling conflicts or other factors. It is important to be flexible when entering these preferences in order to ensure that the best possible schedule can be created. 
  
  Related Information: 
  For more information on the SAP CRM-RPL-ICS Interaction Center Agent Scheduling component, please refer to the official SAP documentation. Additionally, there are many online resources available that provide detailed tutorials and tips on how to use this component.