What is 'default operating hours' in SAP CRM-RPL-ICS - Interaction Center Agent Scheduling?

default operating hours - Overview

• Component: CRM-RPL-ICS

• Component Name: Interaction Center Agent Scheduling

• Description: The time range during which the location is open for customers, and which applies on all days except those either defined as holidays or days having special operating hours.

default operating hours - Details

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  Key Concepts: 
  Default operating hours are the standard hours of operation for an Interaction Center Agent Scheduling (CRM-RPL-ICS) system. This is the time period during which agents are expected to be available to take customer calls. It is important to set up default operating hours in order to ensure that customer service is available when customers need it.
  
  How to use it: 
  Default operating hours can be set up in the Interaction Center Agent Scheduling (CRM-RPL-ICS) system. This can be done by going to the “Settings” tab and selecting “Default Operating Hours”. From there, you can enter the start and end times for each day of the week. You can also specify whether or not the system should automatically adjust for daylight savings time. 
  
  Tips & Tricks: 
  It is important to set up default operating hours that are realistic and achievable for your agents. If you set up unrealistic hours, it could lead to customer dissatisfaction and decreased productivity. Additionally, it is important to keep in mind that different countries may have different daylight savings times, so you should make sure to adjust your settings accordingly. 
  
  Related Information: 
  For more information on setting up default operating hours in the Interaction Center Agent Scheduling (CRM-RPL-ICS) system, please refer to the official SAP documentation. Additionally, there are many online resources available that provide helpful tips and tricks for