1. SAP Glossary
  2. SAP Trade Promotion Optimization
  3. key account manager


What is key account manager in SAP CRM-MKT-MPL-TPO - SAP Trade Promotion Optimization?


SAP Term: key account manager


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  • Key Concepts: 
    A Key Account Manager (KAM) is a role within the SAP Trade Promotion Optimization (CRM-MKT-MPL-TPO) component. The KAM is responsible for managing relationships with key customers and ensuring that their needs are met. The KAM works closely with the sales team to ensure that customer requirements are met and that the customer is satisfied with the product or service. 
    
    How to use it: 
    The KAM is responsible for managing relationships with key customers and ensuring that their needs are met. The KAM works closely with the sales team to identify customer needs, develop strategies to meet those needs, and ensure that customer requirements are met. The KAM also works with other departments such as marketing, finance, and operations to ensure that customer requirements are met. 
    
    Tips & Tricks: 
    The KAM should be knowledgeable about the customer’s business and industry in order to better understand their needs. The KAM should also be able to effectively communicate with customers in order to build strong relationships. Additionally, the KAM should be able to identify opportunities for growth and improvement within the customer’s business. 
    
    Related Information: 
    The SAP Trade Promotion Optimization (CRM-MKT-MPL-TPO) component provides tools for managing customer relationships, including tools for managing key accounts. Additionally, SAP provides resources such as training materials and webinars to help users learn more about how to use the component effectively.
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