What is 'business event' in SAP CRM-ISE - Internet Service?

business event - Overview

• Component: CRM-ISE

• Component Name: Internet Service

• Description: A user action in the Internet Customer Self Service ICSS that can be identified and recorded by the TeaLeafR Capture API during an ICSS session. &EXAMPLE& Possible actions include: Display a product Close a logon procedure

business event - Details

• 
  Key Concepts: 
  A business event is a type of event that is triggered by a customer action in the CRM-ISE Internet Service Enablement component of SAP. It is used to initiate a process or workflow in the system. Examples of business events include customer orders, customer inquiries, and customer complaints. 
  
  How to use it: 
  Business events can be used to trigger automated processes or workflows in the system. For example, when a customer places an order, a business event can be triggered to initiate the order processing workflow. This allows for efficient and automated processing of customer orders. 
  
  Tips & Tricks: 
  When setting up business events, it is important to ensure that the correct parameters are set for each event. This will ensure that the correct process or workflow is triggered when the event occurs. Additionally, it is important to ensure that all relevant stakeholders are notified when a business event occurs. 
  
  Related Information: 
  For more information on setting up and using business events in SAP CRM-ISE Internet Service Enablement, please refer to the official SAP documentation.